TERMS & CONDITIONS
Mavenira
Return and Refund Policy
- If you want to return a product, no questions asked, Mavenira will charge you a 15% re-stocking fee.
- Please email us at contact@mavendoer.com, and we will contact you within 24 hours of your request.
- Request a return within 10 days of delivery. The products should be returned with the price tags, original packaging, labels, invoices, etc.
- Self-ship the product to the nearest store/warehouse.
- The products returned are subject to verification and checks by Mavenira.
- If products are returned in a damaged condition, you will not get a refund.
- The customer is responsible for damaged products; we request they reclaim them from the delivery location.
- For returns requested by customers, they bear the courier charges.
- The refund can only be initiated through bank account transactions, not cash.
- The customer bears the charges for return policy-related requests.
- When we receive the item in good condition, processing the refund takes 5 to 7 working days.
- To issue a credit note against returned products could take up to 2 business days.