TERMS & CONDITIONS

Mavenira

Return and Refund Policy

  • If you want to return a product, no questions asked, Mavenira will charge you a 15% re-stocking fee.
  • Please email us at contact@mavendoer.com, and we will contact you within 24 hours of your request.
  • Request a return within 10 days of delivery. The products should be returned with the price tags, original packaging, labels, invoices, etc.
  • Self-ship the product to the nearest store/warehouse.
  • The products returned are subject to verification and checks by Mavenira.
  • If products are returned in a damaged condition, you will not get a refund.
  • The customer is responsible for damaged products; we request they reclaim them from the delivery location.
  • For returns requested by customers, they bear the courier charges.
  • The refund can only be initiated through bank account transactions, not cash.
  • The customer bears the charges for return policy-related requests.
  • When we receive the item in good condition, processing the refund takes 5 to 7 working days.
  • To issue a credit note against returned products could take up to 2 business days.